Privacy Policy

Effective Date: 01/07/2023

Introduction

Thank you for choosing CallxTra Inc. as your call center and PBX solution provider. We are committed to protecting the privacy and personal data of our customers in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and other relevant regulations in Europe.

This Privacy Policy explains how we collect, use, disclose, and protect personal data provided to us through our website, products, and services. By accessing or using our website, products, or services, you consent to the practices described in this Privacy Policy.

  1. Information We Collect

We may collect and process the following categories of personal data:

2.1. Personal Information:

  • Name
  • Contact details (e.g., email address, phone number, postal address)
  • Company name (if applicable)

2.2. Billing Information:

  • Payment information (e.g., credit card details, billing address)

2.3. Log Data:

  • IP addresses
  • Browser type
  • Operating system
  • Date and time of access
  • Referring/exit pages
  1. How We Use Personal Data

We may use personal data for the following purposes:

3.1. Provision of Services:

  • Provision, maintenance, and support of our call center and PBX solutions
  • Responding to customer inquiries and requests

3.2. Communication:

  • Sending important notices and updates related to our services
  • Marketing communications with your consent (you can opt out at any time)

3.3. Billing and Payment:

  • Processing payments for our services

3.4. Legal Compliance:

  • Complying with applicable laws, regulations, and legal processes
  • Protecting our rights, property, or safety, and that of our customers
  1. Sharing of Personal Data

We may share personal data with the following entities:

4.1. Service Providers:

  • Third-party service providers who assist us in delivering our services (e.g., hosting providers, payment processors)

4.2. Legal Requirements:

  • Compliance with legal obligations or to respond to lawful requests and legal processes

4.3. Business Transfers:

  • In the event of a merger, acquisition, or sale of our business assets, personal data may be transferred or disclosed to the acquiring entity
  1. Data Security

We implement appropriate technical and organizational measures to protect personal data against unauthorized access, loss, alteration, or destruction. However, no data transmission or storage system can be guaranteed to be 100% secure.

  1. Your Rights

Subject to applicable laws, you have the following rights regarding your personal data:

6.1. Access:

  • Request access to the personal data we hold about you

6.2. Rectification:

  • Request correction or update of your personal data

6.3. Erasure:

  • Request erasure of your personal data, subject to legal requirements

6.4. Restriction:

  • Request restriction of the processing of your personal data

6.5. Objection:

  • Object to the processing of your personal data, based on legitimate interests

6.6. Data Portability:

  • Request a copy of your personal data in a structured, commonly used, and machine-readable format
  1. Data Retention

We retain personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

  1. Updates to the Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated Privacy Policy on our website or by other means of communication.

  1. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at info@callxtra.com.

Please note that this is a general example, and it’s important to tailor the privacy policy to your specific business practices, services, and legal requirements. It’s advisable to consult with legal professionals who specialize in data protection and privacy laws to ensure compliance with GDPR and other applicable regulations.